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Shopee offers a 15-day return period for Shopee Mall products to ensure that you’re completely satisfied with your purchase. The period starts from the date the buyer receives the product.

💡 Tip: You can identify Shopee Mall sellers from or logo on the product page or seller's profile. To know Shopee Mall products that are excluded from the 15-day return period, click here.

⚠️ Important Note:

• This return policy will be voided if the order has been completed. Make sure you are satisfied with the products received before selecting 'Order Received'.
• The return policy is not applicable if there’s no issue with the product i.e. item is not wrong/damaged/faulty/incomplete/counterfeit.
• Return for ‘Item Does Not Fit (Wrong Size)’ reason is only allowed for certain Mall product categories.

What are the conditions for Shopee Mall returns?

• The product is eligible to be returned
• Shopee Mall's Terms of Service are met
• The conditions for return below are satisfied

*If your initial parcel has missing parts/items, your return does not need to be complete.